At 11:30 a.m., I could get into the healthcare.gov site and was able to create a login. But now that I am trying to choose my security questions, the options on the pull down menu are blank.
Since launching around midnight, there have been problems with healthcare.gov, the site where Americans are supposed to be able to sign up, for the first time today, for new plans under the Affordable Care Act.
Most states, like Florida, opted to have the federal government run their online marketplace. But even states that launched their own are having problems or seem locked up today. Sites for Maryland, Oregon and California each were down at some point today.
President Barack Obama warned about potential problems in an interview with NPR.
“There will be a 6-month enrollment period,” he said. “In the first week, first month, first three months, I would suspect that there will be glitches. This is 50 states, a lot of people signing up for something, and there are going to be problems,” Obama said.
This morning, consumers received a “please wait” message or one that told them the system was down.
The problem could be a sign that Americans have flocked to the site in search of affordable insurance. Or it could indicate something much more basic: technical problems have paralyzed the site.
The Department of Health and Human Services put out this statement: “We have built a dynamic system and are prepared to make adjustments as needed and improve the consumer experience. This new system will allow millions of Americans to access quality, affordable health care coverage – without underwriting. Consumers who need help can also contact the call center, use the live chat function, or go to localhelp.healthcare.gov/ to find an in-person assister in their community.”
The website directs people to telephone assistance. The federal government offers 24-hour help at 1-800-318-2596.
The website is http://www.healthcare.gov.